Convert more shoppers.
Operate leaner teams.
From personalized shopping assistance to inventory optimization — Lua agents power every touchpoint of your retail and e-commerce operation.
Retail challenges that kill conversion & margin.
Shoppers leave
Cart abandonment
Without buying — because they can't find the right product, get sizing questions answered, or receive personalized guidance.
Most
Support ticket volume
Of the order status, returns, and shipping inquiries overwhelming customer service teams are solvable without human intervention.
No feedback
Associate disengagement
In real time for store teams — leading to inconsistent execution, low attach rates, and preventable turnover.
1,000s
Inventory & catalog complexity
Of SKUs across channels require endless manual tagging, description writing, and inventory reconciliation work.
Intelligent agents for retail & e-commerce.
AI agents that drive conversion, reduce support costs, and optimize operations — across every touchpoint of your retail and e-commerce business.
What are Lua retail agents? AI-driven tools that power every layer of retail and e-commerce — from personalized shopping assistance and order management to associate performance and supply chain optimization.
Why Lua for retail? Connects to your POS, OMS, and inventory systems to deliver real-time assistance to shoppers, associates, and operations teams — without adding headcount.
Our mission. Make every shopper interaction more relevant, every associate more effective, and every operation more efficient — across every channel and store.
Powering retail excellence.
Lua agents drive conversion, reduce operational costs, and power every touchpoint of your retail and e-commerce business.
Personalized shopping.
AI shopping assistants guide customers to the right products through personalized recommendations, size guidance, and real-time inventory — increasing conversion rates by 25–40%.
Order management at scale.
Automated order tracking, modification handling, and return processing resolve 70% of post-purchase inquiries without human intervention — reducing support costs dramatically.
Associate gamification.
Real-time sales leaderboards and performance contests motivate store associates to hit attach rates, loyalty enrollment goals, and promotional targets — with 15–25% better outcomes.
Catalog & content at scale.
Automated product tagging, SEO-optimized description generation, and competitive pricing recommendations eliminate thousands of hours of manual merchandising work.
Supply chain intelligence.
Automated inventory monitoring, demand-based replenishment, and vendor management keep shelves stocked while reducing overstock — improving both turnover and working capital.
Top use cases.
Intelligent agents that convert more shoppers, reduce costs, and optimize every layer of retail operations.
Personalized shopping assistance.
Shopping Assistant Agent
The problem
Shoppers leave without buying because they can't find the right product, can't get questions answered, and receive no personalized guidance — online or in-store.
Impact
Lua solution
- Product Discovery. Surfaces relevant products based on shopper preferences, purchase history, and stated needs
- Size & Fit Guidance. Answers size, compatibility, and fit questions instantly to reduce return rates
- Inventory Lookup. Shows real-time availability across channels and locations with alternatives when items are out
- Loyalty & Promotions. Applies relevant coupons and loyalty rewards automatically during the purchase journey
The Lua difference: your partner in retail excellence.
Omnichannel by default.
Works seamlessly across web, mobile, in-store kiosks, and associate devices — one agent platform serving every channel with consistent product and policy data.
Real-time inventory sync.
Always-current product availability across all fulfillment channels — no showing items that aren't in stock, and smart alternatives when they are.
Scales with your catalog.
Handle thousands of SKUs with automatic tagging, SEO descriptions, and attribute updates at scale — without a content team that grows with your product count.
Associate & customer modes.
Lua serves both shoppers and store teams — different modes tuned for each audience, powered by a single unified platform and real-time data layer.
Performance visibility at every level.
Store managers, district leads, and corporate teams each get the right level of performance insight in real time — so the right people can act on what they see.
Turn every visitor into a customer.
From shopping assistance to supply chain optimization — Lua agents power every layer of your retail and e-commerce operation.