Real work, done by agent teams.

Insurance · Nairobi

3 to 4 times the customers, with the same team

Turaco insures people across Kenya and Uganda, who claim on WhatsApp in several languages, including Swahili and Luganda. A Lua agent answers first, checks the policy and opens the claim in Turaco’s own system.

Under 1 min

first replies, down from about 15

A third

of the time to close a claim

24 hours

open, holidays included

“An agent can respond to multiple customers. At a go.”